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S. D.
, United States
29 Jan, 2022 |
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| Furnishings and Equipment: |
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10.00 |
| Location: |
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10.00 |
| Cleanliness: |
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10.00 |
| Overall Service from Country Cottage Holiday: |
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10.00 |
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We loved everything here….the lodge was warm and cozy and the estate grounds were absolutely stunning…everyone made our stay here so easy, relaxing and were so attentive and kind …we would love to stay here again!!! It’s my favorite home away from home ever!! |
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Absolutely nothing to add regarding improvement.. The power went out and the housekeeper texted to let us know the estimated time of when it would be back on and even offered to bring extra blankets if needed …every Sunday she exchanged clean linens and towels… .firewood was always stocked …everything was great…everyone involved went above and beyond even down to us extending our stay and making that process easy …thank you all for your hospitality!!!! |
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H. M.
, United Kingdom
02 Oct, 2021 |
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| Furnishings and Equipment: |
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10.00 |
| Location: |
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10.00 |
| Cleanliness: |
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10.00 |
| Overall Service from Country Cottage Holiday: |
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10.00 |
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Spacious, clean and comfortable. Everything needed was there, although, due to the pandemic, local info. was not available, but we were informed of that before we booked. Very quiet, but only five minutes by car to local facilities. Lots of nice walks locally or slightly further afield. |
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L. S.
, United Kingdom
25 Sep, 2021 |
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| Furnishings and Equipment: |
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7.00 |
| Location: |
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10.00 |
| Cleanliness: |
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8.00 |
| Overall Service from Country Cottage Holiday: |
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10.00 |
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Peaceful ,private, very comfortable with the log burner, great for dogs, lovely walks on the estate, lovely to be living in a building so well restored with such history and to be on an excellent estate so steeped in interesting history. |
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We were very happy with the service we received while in Otter lodge thanks to Gillian the housekeeper and the maintenance team. |
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A. C.
, United Kingdom
07 Aug, 2021 |
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| Furnishings and Equipment: |
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10.00 |
| Location: |
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10.00 |
| Cleanliness: |
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10.00 |
| Overall Service from Country Cottage Holiday: |
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10.00 |
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W. O.
, United Kingdom
24 Jul, 2021 |
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| Furnishings and Equipment: |
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9.00 |
| Location: |
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10.00 |
| Cleanliness: |
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10.00 |
| Overall Service from Country Cottage Holiday: |
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10.00 |
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A beautiful cottage in a great location, we definitely be back. |
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C. L.
, United Kingdom
10 Jul, 2021 |
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| Furnishings and Equipment: |
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10.00 |
| Location: |
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10.00 |
| Cleanliness: |
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10.00 |
| Overall Service from Country Cottage Holiday: |
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10.00 |
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It was another fantastic holiday on the Black Isle and so good to be back after missing last year because of Covid. We have booked another two holidays at Otter Lodge, so that probably speaks for itself. We really appreciate the extra work you all have to do because of the new Covid rules. We had one problem while we were there and it was very quickly sorted. Thank you so much. See you in the Autumn. |
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L. S.
, United Kingdom
31 Oct, 2020 |
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| Furnishings and Equipment: |
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10.00 |
| Location: |
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10.00 |
| Cleanliness: |
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10.00 |
| Overall Service from Country Cottage Holiday: |
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10.00 |
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Otter Lodge is a fantastic property set in a beautiful rural location. We enjoyed exploring the gounds and relaxing in front of the fire in the large Lounge/Dining Room. The house was clean. well kept and comfortable. |
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The lights in the shower room were very dim so the bathroom door couldn't be closed when in use. |
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M. H.
, United Kingdom
24 Oct, 2020 |
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| Furnishings and Equipment: |
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10.00 |
| Location: |
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10.00 |
| Cleanliness: |
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10.00 |
| Overall Service from Country Cottage Holiday: |
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10.00 |
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This is the first time my family have stayed in the Otter Lodge. We were pleasantly surprised at how large and open the sitting room area was and the unusual port hole feature. As normal, regardless of the terrible weather we really enjoyed our stay. The country side and wildlife are stunning. |
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None to comment on |
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J. B.
, United Kingdom
17 Oct, 2020 |
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| Furnishings and Equipment: |
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8.00 |
| Location: |
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8.00 |
| Cleanliness: |
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8.00 |
| Overall Service from Country Cottage Holiday: |
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8.00 |
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We thoroughly enjoyed our stay. |
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It was a shame there was such limited crockery and glasses, although we appreciate that this was due to Covid but for us it would have been nicer to have more plates and cups etc as we were constantly washing up. It was lovely to get away though and it is a lovely cottage. |
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M. T.
, United Kingdom
10 Oct, 2020 |
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| Furnishings and Equipment: |
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10.00 |
| Location: |
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10.00 |
| Cleanliness: |
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10.00 |
| Overall Service from Country Cottage Holiday: |
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10.00 |
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Fabulous stay - we loved Otter Lodge from the moment we walked in !! Lovely and clean and felt very safe with the current Covid situation.
Given the current situation, communication was managed very well on the run up to our stay. We also really liked that your house keeper messaged to say that the lodge was ready early !
Also little touches like our log store being replenished mid-week was very much appreciated.
All in all we had a lovely week! I have already left a review on trip advisor and recommended Otter Lodge to friends and family. |
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As a family of 4 it was tricky only having 4 of everything - however we totally understood the restrictions on extra equipment within the property
One small point for maintenance - after the shower is used in the main bathroom - there is a drain like smell in the en-suite. Not anything major but you may want to look at it in case there is a problem. |
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